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Monday, 22 February 2010
If ever there's an industry that can switch between geek and cool without missing a beat, it's the mobile technology sector.What other ... Read more
Latest Financial Services Technology News
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Investment and Securities
Australian investment companies today are grappling with the challenge of seeking increased operational efficiencies, improved client satisfaction and the issue of why no single technology framework exists ... Read moreAustralian investment companies today are grappling with the challenge of seeking increased operational efficiencies, improved client satisfaction and the issue of why no single technology framework exists for wealth management platforms to support these objectives.
Twenty years ago, Australia was at the forefront of financial services reform. The proposed changes of Q1 2009-10 give us the unique opportunity to claw back our leading position. We must all take responsibility ... Read moreTwenty years ago, Australia was at the forefront of financial services reform. The proposed changes of Q1 2009-10 give us the unique opportunity to claw back our leading position. We must all take responsibility for working with the regulators and industry to make this a reality.
This white paper argues that the answers to the myriad 'engagement and trust' issues currently perplexing the financial services industry lie in the adoption of smart, intuitive, interactive technology. Read moreThis white paper argues that the answers to the myriad 'engagement and trust' issues currently perplexing the financial services industry lie in the adoption of smart, intuitive, interactive technology. The benefits to the sector, and to the mass market of largely disengaged consumers across Australia, are many.
Insight
Compared to other industries, a high proportion of insurance firms are running their operations using legacy technology systems. This is especially so for firms operating in the life insurance sector. Read moreCompared to other industries, a high proportion of insurance firms are running their operations using legacy technology systems. This is especially so for firms operating in the life insurance sector. It's a situation that has come about owing to rapid industry consolidation and the mix of technology systems which have proven increasingly incompatible with each other. So, what can be done? Martin Stewart, Director of Strategy, Axe Group, looks at practical strategies for bringing the industry’s IT systems up to speed in today’s digital age, maximising their potential to compete more effectively in the future.
The future can be glimpsed in the relatively few organisations that have matured their strategic ability to handle global sourcing. They have converted outsourcing's weak spots - variable quality in relationships ... Read moreThe future can be glimpsed in the relatively few organisations that have matured their strategic ability to handle global sourcing. They have converted outsourcing's weak spots - variable quality in relationships, and little innovation experienced - into opportunities and strengths.
Most companies place priority on strategy over execution even when research clearly shows that execution of strategy actually accounts for 85 per cent of a company's financial results. When it comes to ... Read moreMost companies place priority on strategy over execution even when research clearly shows that execution of strategy actually accounts for 85 per cent of a company's financial results. When it comes to execution, it's not a matter of what, but rather who executes your strategy? Obviously, it's your workforce. Therefore, the critical driver for performance lies in your ability to put the right talent in the right positions, and then aligning the workforce to your strategy. With all of these pieces in place, it is then possible to realise the potential value of your strategy.
Communication
The leaders of finance are more and more becoming leaders of their companies. By no means are CFOs, controllers or VPs of finance taking over corporate leadership en masse. But they are increasingly being ... Read moreThe leaders of finance are more and more becoming leaders of their companies. By no means are CFOs, controllers or VPs of finance taking over corporate leadership en masse. But they are increasingly being charged with being a part of that leadership, strategically and tactically. Internally, Finance as a department or group is responsible for the most critical aspects of any firm. Externally, finance is the face of the firm to regulators, lenders, partners and, in many cases, the public at large. In severe economic situations, finance has the responsibility for establishing, managing, or restoring public trust in a firm.
This paper demonstrates how Generation Y prefer, and are indeed adopting, new styles of interactions in how they engage for services. This is leading to growth and diversity in new channels used to reach ... Read moreThis paper demonstrates how Generation Y prefer, and are indeed adopting, new styles of interactions in how they engage for services. This is leading to growth and diversity in new channels used to reach them, and challenges in how they become integrated into existing channels. The key drivers of this are firstly, the rapid rise of social media, secondly mobility with much greater capacity and device capability, and lastly video which is increasingly becoming the preferred medium. The paper provides five key trends on how communications technology can improve customer service delivered to and through Generation Y.
Payments and Processes
Whether, when and how to replace an insurance company's core information systems is an issue with which organisations in the sector continually grapple. For years, many insurance companies preferred system ... Read moreWhether, when and how to replace an insurance company's core information systems is an issue with which organisations in the sector continually grapple. For years, many insurance companies preferred system renewal to wholesale replacement, as the former was perceived to be less expensive, considerably less risky, and could meet the insitutions' business nees to a reasonable degree. Today, however, the scales have tipped in favour of core system replacement.
The life and health insurance industry is being transformed by the constant evolution of the internet, which is particularly apparent within the affinity distribution model. The web has provided a new ... Read moreThe life and health insurance industry is being transformed by the constant evolution of the internet, which is particularly apparent within the affinity distribution model. The web has provided a new platform for commerce and distribution, enabled more efficient and effective administrative platforms, revolutionised service capabilities and much more.
The Payment Card Industry (PCI) Data Security Standard (DSS) was developed to establish minimum security requirements, but there are also best practices that companies can follow to better understand the ... Read moreThe Payment Card Industry (PCI) Data Security Standard (DSS) was developed to establish minimum security requirements, but there are also best practices that companies can follow to better understand the intent of the Standard, as well as to help provide a smooth implementation. This paper outlines several guidelines on how to achieve a high level of success when performing a PCI DSS compliance project. The tips are not rules, but rather guidelines based on years of industry experience.
Banking
Over the years, China has leveraged its liberalisation policies and trade reforms to grow into one of the largest economies in the world. An average Gross Domestic Product (GDP) growth of around 9 per ... Read moreOver the years, China has leveraged its liberalisation policies and trade reforms to grow into one of the largest economies in the world. An average Gross Domestic Product (GDP) growth of around 9 per cent, dynamic trade, high foreign direct investment inflows and skilled manpower, have all played a crucial role in making China's economy prosperous.
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